Injured? Accident or Wreck? Learn More:

• Got questions? Call us at 956-300-0000 or contact us.
  • This page is NOT an official USAA Insurance Page.
• We are a PERSONAL INJURY LAW FIRM helping accident victims to recover what they deserve.
  • This page is NOT legal advice. We strongly recommend you consult an accident lawyer who may be able to help with USAA Claims after an injury!

Filing a Claim with USAA, who say they offer coverage and service as big as Texas!

The United Services Automobile Association (USAA) offers insurance to the military community, including active military duty, veterans, and eligible family members. The company prides itself on excellent customer service, affordable insurance, and quick support. Although USAA serves people in the armed forces, it also accepts claims from non-policy holders after an accident.

If you’ve been in an accident with a driver who has USAA auto insurance (https://www.usaa.com/inet/wc/texas-car-insurance?), it may be valuable to contact an attorney first. Serving our servicemembers is admirable, but what about when it comes time to serve you? They might take their time filing an auto accident claim, or worse, they might encourage you to seek out the other side’s insurance company for help. Our legal team (https://jvlawfirm.net/practice-areas/accident-attorneys/) will ensure you remain a priority and are also served.

Reporting a claim with USAA vs. calling for coverage

Insurance companies are eager to speak to anyone interested in buying auto insurance. Securing new insurance policies is a primary source for building company revenues. Unfortunately, an insurance employee may not be as enthusiastic about answering calls about paying a personal injury claim. It’s important to remember this is just business. The job of an insurance claims adjustor is to help minimize claim settlements and maximize company savings.

WalletHub has an informational thread that includes customers’ comments about USAA (https://wallethub.com/profile/ci/usaa-insurance-13303847i). Customers have shared their experiences with the United Services Automobile Association including a slow claims process. When it comes time to pay for damages after an accident, responses and final payments might take longer than expected.

As admirable as the company mission statement is to serve our military folks, USAA remains a business. And their goal is to bring money into the industry, not pay out high claims. There are several little strategies all insurance companies can use to cut costs when paying out a claim for a car wreck:

• Shorten the days for a car rental reimbursement. The damaged car could be in the shop longer than expected, leaving a claimant without transportation, but it saves the company money.
• Delaying the response time to call the claimant back. The tactic puts the insurance adjustor in an excellent spot to lowball the claim and get a quick acceptance by the claimant.
• Challenge the extent of your vehicle’s damages. An insurance adjustor might decide to investigate the car’s needed repairs. This is another time-consuming tactic.
• Discourage you from contacting a lawyer. The insurance adjustor can try to assure claimants they will handle everything and there’s no need for an attorney. This is a clear sign the insurance adjustor expects to remain in control of all negotiations and the final settlement.

USAA Supports Driver Safety

Like many other insurance companies USAA provides incentives for good driving behavior with services like the SafePilot program (https://www.usaa.com/insurance/safedriving?) and Pay as You Drive program (https://www.usaa.com/inet/wc/auto-insurance-noblr?). These programs reward good drivers, but if a USAA-insured driver has hit you, you need help. That “good driver” is responsible for reimbursing you for the damages. The financial burden should never lie on the person who’s been hit. Even the most responsible drivers can make mistakes. When those mistakes cause car and bodily damage to you and your loved ones, you need someone to have your back for total compensation.

Early birds who manage the long-term expenses of a car or motorcycle crash are smart

The statute of limitations in Texas offers two years from the day of the accident to sue for injuries after an accident. Early birds who jump on the claim process quickly (with an attorney) also have a much better chance of receiving total compensation early. Damages can include:

Property: The damage or totaling of a car or other vehicle. Items inside the vehicle, such as laptop computers, can also be reimbursed.

Medical: When you are injured, the insurance should cover the ambulance, medical care, and hospital stay.

Long-term: Consider all subsequent doctor’s visits and physical therapy.

Pain and suffering: Remember to include emotional and mental trauma from the accident. Are the results PTSD? Is there a need to visit a therapist or seek other mental health services?

Reaching out to an attorney as soon as possible can help prevent an insurance adjustor from taking full control of the conversation. Our advice is to contact us early (https://jvlawfirm.net/free-consultation/) and get that claim managed quickly!

Other interesting facts about the United Services Automobile Association

USAA was established in San Antonio, Texas, on June 20th, 1922. Twenty-five army officers chose to insure each others’ vehicles. The company now serves around thirteen million members of the U.S. military, including veterans.

USAA founded “Face the Fight” (https://wefacethefight.org/), which helps address veteran suicide. The organization provides support services for U.S. veterans and their families.

The company also established the USAA Educational Foundation (https://usaaef.org/), which is designed to help military families build a strong financial future. This includes resources for building a budget, saving for retirement, and buying a home.

Progressive Insurance and USAA have been in partnership on auto insurance since 2013. You can find the details here: https://jvlawfirm.net/free-consultation/.

USAA offers insurance for motorcycles, mopeds, ATV and electric bikes (e-