Amazon delivery trucks (and wrecks) might be nearly as common as coffee shops and stopping at a traffic light. They are everywhere!
We must credit the company for disrupting and dominating the delivery service industry. It has to do with how Amazon focuses on supportive, quick, and friendly customer service. If you want something, they have it. Can’t find the right type of vegetable peeler? Just make an Amazon order that afternoon, and it could arrive by tomorrow morning! Did you forget your mother’s birthday? Send her the newest book by her favorite author before you can call to apologize.
Yes, Amazon has changed our world and our expectations. Now, the Texas public expects to get their items quickly. This is good for Amazon because it means they get the business, but bad for those who need help to keep up with the demand. All that speedy service comes at a cost. And although the company is constantly working to reinvent itself and develop safe driving protocols, the odds are against them.
Amazon delivers around 1.6 million packages per day and 7.7 billion a year. This data was released in 2021, so the numbers have increased. Delivery trucks are moving fast to complete their parcel delivery quota for the day. And if an RGV driver gets into an accident with an Amazon delivery service, the company may not be as “customer service oriented” with the insurance claim.
Have You Been Hit by an Amazon Fleet Truck or a Contractor? It Makes a Difference!
Amazon is trying to devise creative ways to meet its shipping demands. They have a large fleet of trucks, vans, and 18-wheelers. This fleet carries the Amazon Smile logo and is covered by the company’s insurance. But the company vehicles are not enough to manage the daily deliveries. So, the business has a Delivery Service Partner Program, or DSP (https://logistics.amazon.com/). DSPs pick up packages at local delivery stations and take the packages to local homes and businesses. They drive their own vehicles and carry their own insurance. This is the problem. If you have a personal injury claim with Amazon, were you hit by a fleet driver or a DSP? Either way, you’ll need an attorney for a wreck with an Amazon truck!
Insurance adjustors for such a mammoth company are used to getting trucking accident claims. They have their speech when they receive a call from a claimant. As wonderful as Amazon is with customer service when you’ve been in an accident with one of their trucks, the tone changes. Faster than you can say, “same-day delivery,” the company shuts down the conversation with a legal, well-practiced response.
And if you were in a car crash with an Amazon Delivery Service Partner in Brownsville, they’ll tell you it’s not their problem; go to the DSP’s insurance carrier. Remember, DSPs are a low-cost solution to Amazon’s delivery challenges. Many hard-working, responsible drivers want to be their own boss in the Rio Grande Valley. But some get in over their heads and try to meet Amazon demands while learning to drive a used delivery car they just bought themselves. Add the stress of meeting quotas with the desire to get things done quickly, and you have a driver who might be taking chances out on the RGV roadways. And they might have cut a few corners on their insurance policy to get ahead.
This is why you’ll need an attorney for a wreck with an Amazon truck! Because when it comes to “meeting expectations,” an insurance company is responsible for providing a fair personal injury claim. Whether that claim goes to Amazon, a delivery driver, or both!
For an Amazon Delivery Truck Accident Lawyer, It’s Just Business.
We are not here to disparage this incredible company. Our legal team enjoys the convenience of shipping and receiving Amazon packages. We also respect South Texas residents with the gumption to start their business by working for the big delivery service. But, when it comes to “customer service,” our clients are our customers. And we take our customer service mission just as seriously as the behemoth shipping company. Whether it’s a car crash, pedestrian accident, or bike accident we are an attorney for a wreck with Amazon truck.
